Landlord Maintenance Membership Portsmouth

Your membership gives you dedicated maintenance support, tenant reporting, coordination and regular maintenance checks, while additional repair costs remain clear and separate.

What’s included in the £69 per property per month membership

Tenant maintenance reporting and coordination

We act as a clear point of contact for tenants to report maintenance issues during business hours. We assess reports, obtain quotations where needed and coordinate the appropriate next step.

Landlord approval for larger work

We work within the spending authority agreed with you at onboarding. Where expected costs exceed that amount, we contact you for approval before proceeding, except where immediate action is reasonably required to protect people or property.

Property inspections each year

We carry out a visual maintenance condition check approximately every six months using Inventory Hive, with a photographic record provided to the landlord. These checks are not structural surveys or statutory compliance inspections.

One included maintenance call-out every four months

Each property includes one maintenance call-out every four months, with up to one hour of suitable minor general-maintenance labour included. Parts, materials and replacement items are not included

Monthly maintenance update

You receive a monthly summary of jobs completed, spend, open items and the next inspection date.

Compliance reminders

We can remind you when gas-safety checks, EICRs, EPCs and legionella assessments are due, and can arrange these on request.

Additional costs and exclusions

The £69 monthly membership does not include external contractor labour or materials, specialist work, replacement parts, or materials used for minor repairs.

Contractors are paid directly by the landlord, so Keyharbour does not collect or hold client money.

Work outside the included maintenance visit every four months is charged separately. Our minor-repair labour rate is £55 per call-out, including the first hour on site, followed by £35 per additional hour.

The included maintenance visit every four months does not cover gas work, notifiable electrical work, work at height, major plumbing, tenant-caused damage, specialist work, or labour beyond the included first hour.

Between-tenancy refreshes and refurbishments

Member landlords receive priority scheduling for between-tenancy repairs and refreshes. We can help with making good, decorating, flooring and suitable kitchen or bathroom work to get a property ready to re-let. Landlords without membership can also request one-off work, subject to availability.

We assess and quote each project separately. Before work begins, you receive a written quote setting out what is included, the cost and the estimated timescale. Drawing on our own experience as landlords, we focus on the repairs and replacements needed to get the property ready to re-let, without recommending unnecessary work. If we uncover something that changes the scope, cost or timing, we explain it and agree the change with you before carrying out additional work.